Return and Refund Policy

RETURN & REFUND POLICY

Last Updated: 19-Jun-2026

We want you to love your purchase. If something isn’t right, we’re here to help.

1. Returns

We accept returns on most new, unused, and unopened items within 30 days of delivery. To be eligible for a return, items must be in their original packaging and in resellable condition.

Non‑returnable items include:

Opened health or personal care products
Used pet items (beds, bowls, grooming tools, etc.)
Horse tack or equipment that shows signs of wear
Clearance or final‑sale items
Customized or personalized products
Children’s items that have been opened or used

2. Refunds

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to the original payment method within 5–10 business days.

Shipping fees are non‑refundable unless the return is due to our error.

3. Exchanges

We offer exchanges for defective or damaged items only. If you need an exchange, contact us within 7 days of delivery with photos of the issue.

4. Incorrect or Damaged Orders

If your order arrives damaged, incomplete, or incorrect, notify us within 72 hours of delivery so we can resolve it quickly.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.